JURNAL INTERNASIONAL

Journal of Theoritical and Apllied Information Technology

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The research aims at measuring the quality of E-Services and its impact on student satisfaction at Jordanian universitas. Toward this aim, a research model was developed and tested within the context of jordanian universitas. A questionnaire consisting of 40 (likert) type items were distributed to a convenience sample of 755 respondents. Primary data were collected from 703 students with a response rate 90.7 %. SPSS package was used to determine if the quality of E-services dimensions (Website design, reliability, efficiency,responsiveness,ease of use, availibity and privacy) has an impact on students satisfaction. The results show that all of the E-service dumensions have an impact on students satisfaction for universities to apply e-services quality dimensions through websits, and somne suggestions for future research.

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Ketersediaan

JI03220029

004.0285 JATIT J JurnalInternasional

Perpus STMIK (Jurnal Internasional)

Tersedia

Informasi Detail

Judul Seri

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No. Panggil

004.0285 JATIT J JurnalInternasional

Penerbit

USA : JATIT., 2015

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

1992 8645

Klasifikasi

004.0285

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Volume 74 Nomor 3 Tahun 2015

Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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